Anyone with a QatarWheels FMS account can close it and have the personal details it holds removed. This page is the way to do that from outside the app, as Google Play asks; the same button is inside the app.
In the app or the console
- Open Settings from the account menu, then the Account tab, then "Close this account".
- Enter your current password to confirm. Your sign-ins end on every device at once and the account cannot be reopened.
- If you are the only administrator of your organisation, give somebody else that role first; the console will tell you.
By email, without the app
Write to privacy@qtrwheels.com from the email address on the account, with the subject "Delete my account". We confirm by replying to that address, close the account within seven days and tell you when it is done. If you cannot send from that address, say so and we will verify you another way.
What is deleted, and when
- At once: your sign-ins on every device, your profile picture, your notification subscriptions, your sign-in secrets (password, PIN, two-factor secret) and your saved preferences.
- After twelve months: your name, email address, phone number and username are removed from the account record. Twelve months is the invoicing and dispute period the organisation that pays for the service is entitled to.
- Kept, by design: the audit record of what was done in the console under your name, for twenty-four months from each entry, because the vehicles it concerns belong to your employer and the law in Qatar expects that record to exist. It is deleted automatically after that.
- Not yours to delete: the vehicles, trips, documents and receipts of the organisation. They belong to the organisation, and its owner can close the whole account, which removes all of it after the same twelve months.
Data held elsewhere
No third party holds a copy of your account. Amazon Web Services hosts the database the deletion happens in; MapTiler and Google Fonts never receive account data. Emails already delivered to you stay in your own mailbox.
Deleting an organisation, rather than one person's account, is done by its owner from Organisation settings, or on written request from the person who signed the contract.